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Terms & Conditions

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Rates

  • All rates are net/villa/night, quoted in USD, valid for All Market.
  • Rates do not include gratuities, telephone calls, meals and cars/drivers.
  • Any publication of NVS rates may not be lower than our published rates.
  • A Full Service Agent, this type of agent is responsible in providing full services to guests such as handling the booking, corresponding with guests, receiving payments, arranging transportation from airport to the villa, etc.
  • A Reservation Agent, this type of agent refers the guest directly to NVS and is not responsible to handle the actual booking including all other necessary procedures and services.

Additional In-Villa Meal Services

  • Breakfast (American/ Indonesian/ Continental) at USD 8 per person per day.
  • Lunch at USD 20 per person.
  • Dinner at USD 25 per person.
  • BBQ Seafood at USD 30 per person.
  • BBQ International at USD 35 per person.
  • 1 day prior notice is required.

Reservation Procedure

  • All enquiries are handled on first come/first payment received basis.
  • All reservations must be made in writing via email or fax through our reservation centre:

Villa Capacity

Details of the number of guests including children (and their ages) are required prior to acceptance of any reservation. Should the party exceed the maximum villa capacity (2 adults per room); the management may not be able to accept the reservation. Therefore, please ensure that you select the appropriate villa type to accommodate your (client’s) family or group.

Check in/out time

  • Check-in time: 14:00
  • Check-out time: 12:00
  • In cases where there is no other booking for the same day, NVS may extend the check-out time until 14:00 based on complimentary.
  • Late check-out until 18:00 is subject to availability with additional charge of 50% from one night villa rate.
  • Late check-out after 18:00 is subject to availability with additional charge of a full one night villa rate.

Terms of Payment

  • All enquiries can only be held for five (5) working days without guaranteed deposit.
  • A deposit of 50% of the rental amount must be received by NVS within five (5) working days after confirmation of reservation has been given. Full payment is required within five (5) days or immediately if booking is made less than 30 days prior to arrival (or 60 days for Christmas/New Year bookings).
  • Final payment is required 30 days prior to arrival (60 days for Christmas/New Year bookings).
  • For last minute bookings (within 1 week or less prior to arrival), full payment upon confirmation.
  • Any bank transfer charges are the responsibility of the agent/client.
  • Final payments are non-refundable.

Cancellation Policy

Notice of cancellation must be received by NVS in writing.

Cancellation policy for booking during low season period:

  • Without any charge 31 days before the check-in date.
  • Between 30 days and 16 days will be charged 50% from the total room reservation value.
  • Between 15 days and 0 days will be charged 100% from the total room reservation value.
  • No show will be charged 100% from the total room reservation value.

Cancellation policy for booking during high season period:

  • Without any charge 46 days before the check-in date.
  • Between 45 days and 31 days will be charged 50% from the total room reservation value.
  • Between 30 days and 0 days will be charged 100% from the total room reservation value.
  • No show will be charged 100% from the total room reservation value.

Cancellation policy for booking during peak season period:

  • Without any charge 61 days before the check-in date.
  • Between 60 days and 31 days will be charged 50% from the total room reservation value.
  • Between 30 days and 0 days will be charged 100% from the total room reservation value.
  • No show will be charged 100% from the total room reservation value.

Use The Villa

Normal bookings are for vacation purposes and special permission must be obtained for functions where the number of people in attendance exceeds 150% of the capacity of the villa. Also, clients should be aware that these are private villas located in residential neighborhoods, and as such, not all functions or events can necessarily be accommodated. Much depends on the vagaries of the neighborhood’s residents. All functions or events should receive approval from NVS.